Elderly people respond best to a calm and unhurried environment.This is not always easy to provide as their behavior can sometimes be difficult to handle.If they get excited or upset then they may become more confused and more difficult to look after.Although sometimes it can be extremely difficult,it is best to be patient and not to get upset yourself.You should always encourage old people to do as much as possible for themselves but be ready to lend a helping hand when necessary.

Failing memory makes it difficult for the person to recall all the basic kinds of information we take for granted.The obvious way to help in this situation is to supply the information that is missing and help them make sense of what is going on.You must use every opportunity to provide information but remember to keep it simple and direct.

"Good morning,Mother.This is Fiona,your daughter.It's eight o'clock,so if you get up now,we can have breakfast downstairs."

When the elderly person makes confused statements,e.g.about going out to his or her old employment or visiting a dead relative,correct him in a calm matter-of-fact fashion:"You don't work in the office any more.You are retired now.Will you come and help me with the dishes?"

We rely heavily on the information provided by signposts,clocks,and newspapers.These assist us to organize and direct our behavior.Confused old people need these aids all the time to compensate for their poor memory.Encourage them to use reminder boards or diaries for important coming events and label the contents of different boxes.Many other aids such as information cards,old photos,addresses or shopping lists could help in individual cases.

11.When do elderly people respond best?

A.When they are calm and unhurried.

B.When people tell them to be calm and unhurried.

C.When their environment is calm and unhurried.

D.When others are calm and unhurried.

12.What should you encourage old people to do?

A.To do as little as possible.

B.To do as much as they can.

C.To help others when needed.

D.To be patient and not get upset.

13.How should we provide information to old people with failing memories?

A.By being helpful.

B.By being direct.

C.By being sensitive.

D.By being obvious.

14.What is the purpose of information provided on such things as signposts?

A.To help us organize and direct our behavior.

B.To help us make use of newspapers.

C.To help us correct other people.

D.To help us understand statements.

15.Besides diaries,what else can help old people remember significant coming events?

A.Labels.

B.Reminder boards.

C.Information cards.

D.Photos.