外贸函电 索赔 外贸函电回复投诉信(九篇)

在日常的学习、工作、生活中，肯定对各类范文都很熟悉吧。相信许多人会觉得范文很难写？以下是小编为大家收集的优秀范文，欢迎大家分享阅读。

外贸函电 索赔 外贸函电回复投诉信篇一

i enclose our new price list , which will come into effect ,from the end of this month. you will see that we have increased our prices on most models. we have ,however , refrained from doing so on some models of which we hold large stocks. we feel we should explain why we have increased our prices. we are paying % more for our raw materials than we were paying last year. some of our subcontrac tors have raised their by as much as %. as you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last years. we will not compromise that reputation because of rising costs. we hope, therefore decided to raise the price of some of our machines. we hope you will understand our position and look forward to your orders.

现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨%□，一些承包商的价格调升到%。 过去年，本公司生产的机器品质优良性能可靠。今为确保产品质量，唯有稍为调整价格。上述情况，还望考虑。愿能与贵公司保持紧密合作。

回复感谢信

we greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. we are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation. we are pleased that our technical staff assisted you so capably. we would like you to know that it you need to contact us at any time in the future. our engineers will be equally responsive to your request for assistance. if we can be of service to you again, please let us know. thank you again for your very kind letter.

承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。

请客户征询其它公司

thank you for your enquiry of may concerning silk blouses. we regret to say that we do not manufacture clothing to your own designs to the highest european standards: swan textiles corporation the industrial zone shekou we supply the factor with all their silk materials, i enclose a swatch of our stock materials for your examination. should you desire any of these samples made up into finished products , we can supply the swan factory with them. we hope that this will be of help to you and wish you every success in your business dealings.

谢谢月月日来函查询关于纡绸罩衫的事宜。 本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。 该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。 谨祝生意兴隆，事事顺达。

改善服务

thank you for your letter of january. i apologize for the delivery problems you had with us last month. i have had a meeting with our production and shipping managers to work out a better system for handling your account .we know we made a mistake on your last order . although we replaced it for you. we want to make sure it does not happen again. we have devised the enclosed checklist to use for each of your future order. it includes your firms particular specifications, packing requirements and marking instructions. i believe can service your company better and help you operations run more smoothly with this safeguard. please contact us if there are any additional points you would like us to include.

感谢月日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。 随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。

拒绝客户的要求

thank you for your enquity of are always pleased to hear from a valued regret to say that we cannot agree to your request for technical information regarding our software security fact is,that most of our competitors also keep such information private and sincerely hope that this does not inconvenience you in any there is any other way in which we can help. do not hesitte to contact us again.

月日信收悉，谨此致谢。 来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。 祝业务蒸蒸日上!

应付难办的客户

we have been doing business together for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want. the problem is that your purchasing department is changing orders after they have been placed. this has led to confusion and frustration for both of our companies. in several instances. you have returned goods that were originally ordered. to solve the problem , i propose that on receipt of an order, our sales staff contact you to verify it. if you decide on any changes, we will amend the order and fax you a copy so that you can check it. i trust this system will cut down on delays and errors, and allow our operations to run smoothly.

承蒙多年惠顾，本公司感激万分。然近来合作出现问题，令服务水准未能符合对方要求，本公司为此提忧不已。 贵公司采部发出定单后，再三更改内容;更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。 盼望上述办法经受减少延误，促进双方业务发展。

祝贺新公司成立

it has just come to our attention that you have lately opened your new european headquarters in brussels. congratulations on your bold venture. as you know , our companies have had a long business association in the uk. we look forward to collaborating with you in your european venture. please let us know if we can be of any assistance to you. we will be delighted to help. we wish you the very best of luck and a prosperous future

非正式的预约要求

could we meet some time this month to discuss the hypermarket proposal? we want to make decision by the beginning of next month. we would very much like to hear your thoughts before we make any definite plans. could you choose a venue for the meeting? i can fly to london any time, perhaps you would prefer lyon or paris? i leave it to you to choose. i look forward to seeing you again.

您好!未知能否于本月会面，商谈有关特大自助市场的建议呢?我们准备于下月初作出最后决定。在未订下明确计划之前，希望能咨询的意见。敢问能否选定会面地点?在伦敦巴黎或里昂商谈都可以，悉随尊便。 期待与您见面。

物色代理商

our company manufactures a range of printing presses that are used successfully by companies in over countries. a product specification brochure is enclosed. we are considering expanding our products to new markets and we would appreciate you assistance. in particular , we would like to identify the best agents who are currently serving the printing industryin your region. we are looking for organizations which conduct their business in a truly professional manner. they must be fully conversant with thetechnical side of the printing industry and have a comprehensive understanding of all the features of the lines they represent. we would be very grateful if you could take a few moments to send us the names of three or four organizations that match our shall then contact them to explore the possibility of establishing a mutually acceptable business relationship. thank you very much for your time and consideration in this matter.

本公司生产的一系列印刷机，获二十多个国家的公司采用。随函附上产品规格说明书，谨供参考。 现为该产品开拓新市场，希望得知贵地区从事印刷工业的代理商资料。如蒙贵公司协助，将不胜感激。如能拨冗寄来数个符合上述要求代理商商号，则感激不尽。本公司将与其联系，研究能否建立互惠互利折业务关系。 右蒙惠告，不胜感荷!

欢迎新代理商

i would like to welcome you to our organization. we are very pleased to have you on our ream. i know that you will be equally proud of our products. our european sales representative, antoine gerin , will be in touch with you at regular intervals. please feel to call him any time you have a problem, if i can regular intervals. please feel free to call him any time you have a problem. if i can ever be of service, please call me. i am planning a trip to france next month, and i am looking forward to meeting you. in the meantime, the best of luck with our product line.

欢迎加入本公司成为我们的一分子。相信您也会以本公司的产品为荣。欧洲销售代理安东尼・格林会定期与联络，遇有问题可与他商讨。若有其他需要，欢迎向我提出。 下月我将赴法国一游，期望能与您会面。谨祝产品销量节节上升。

要求约见

would you be interested in stocking a radical new departure in laptop computers? i would very much like to brief you on this great innovation. could we make an appointment? the machine is the same size as most laptops but comes with some totally new features. the retail price will undercut its nearest competitor by at least %.i shall be in the uk from september to october. if you would like to know more, just fax or telex me.

贵公司有没有考虑配置最新型号的手提电脑?本公司诚意推介该崭新产品，盼能预约时间作一介绍。 该电脑体积和同类电脑相仿，但配备多项先进功能。其零售价较同类产品便宜%以上。本人将于月日至月日逗留英国。如蒙拨冗了解该产品资料，烦请函复。

拒绝约见

thank you for your letter of july regarding your new laptop computer. i regret to say that we cannot agree to your request for an appointment. we currently have the sole agency for another computer company, under the terms of the contract , we are barred from stocking any other companys products. the sole agency comes under review in six months time . contact us then and we may be able to consider your new product.

月日有关新型号手提电脑函收悉。 本公司暂未能安排会面，深感歉意。现时正为另一家电脑公司提任独家代理，根据合约条款，不得销售别家电脑公司的产品。该代理权将于六个月后期满。届时烦请再作联系，共商贵产品代理事宜。

同意约见

thank you for your letter of september. i note that you will bein the uk during the whole of november. we are quite interested by the fashion knitwear illustrated in yourcatalogue. as a fashion chain. we might consider having some of our own designs manufactured in china. please let me know when you would like to call on us. the week beginning november would suit me best. i look forward to meeting you and discussing this matter.

感谢月日的来信。欣闻阁下将于月逗留伦敦一个月，望到时能拨冗相会。本公司对贵公司商品目录中的针织时装深感兴趣。现正研究设计款式，在中国制造后寄本公司时装连锁店发售。 如能于月日或其后数天抽空来访，当感激不尽。 期待与您会面，商讨有关事宜。

外贸函电 索赔 外贸函电回复投诉信篇二

询盘 并邀请访问

we had your enclosed drawings of 5 types of machines in your letter feb. 2, . would you please inform us by return of the price, discounts, terms of payment and the time when you can deliver them. if your quotations are suitable and the quality proves good, we’ll be pleased to invite your representative over for detailed discussion.

我方收到贵方2月2日函及随函所附有关5种机械的图纸。

请函报有关机械的价格、折扣、付款方式及最早的交货时间。

如果报价合理并能证明质量优秀，我方将邀请贵方的代表过来详谈。

如何索要产品目录

we get your name and address from your local chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.

我方从贵公司的商会获知你们的名称与地址。

本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。

根据广告询价

seeing your ad in“family life” we become interested in your silver wares of court styles. please quote us for the supply of the items listed on the enclosed query form and give your prices . shanghai. it would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases.

我们看过贵公司登在《家庭生活》杂志上的广告，对你们的宫廷银器颇感兴趣。

请贵方按随函附表所列产品提供“.上海”报价，最好包括最快交货日期、付款条件及所能提供的定期购货折价。

承使馆推荐询价

we learn from the our embassy that you are producing for export hand-made shoes and gloves in natural leather. there is a steady demand here for high-class goods of this type, especially in unique designs. will you please send us your catalog, export prices and terms of payment, together with any samples you would like to let us examine.

从我国大使馆获悉贵公司制造并出口天然皮革材料的鞋类及手套。

我国有对此类高级产品稳定需求的市场，特别需要样式新颖的产品。请惠送贵公司的产品目录、出口价格、付款条件及所能提供的样品为荷。

按样品询价

we have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require. please send your samples corresponding to our samples with the most reasonable price . singapore if you can supply within three months from now.

本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。

若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。

按产品图片询盘

in your letter of december 3, 2000, we got your enclosed price list and catalogue, we found that one of your goods is to our satisfaction, so we are now post its picture back to you. would you please inform us in detail its price, terms of payment and terms of shipment. we hope you would quote us the most reasonable price. as we have a large population here, if the goods are sold well, we are sure to place regular orders with you.

收到贵方2000年12月3日函及所附价目单和产品目录。我方看中其中的一种产品，现将其图片寄还。

请祥报该产品的价格、付款方式及装运条件。希望得到贵方最合理的报价。我国人口众多，如果销路好，我方一定会成为贵方的稳定订户。

外贸函电 索赔 外贸函电回复投诉信篇三

要求按现金提货方式装运订货

dear sir or madam:

thank you for your order dated 28 april for 40 widgets. we would like to arrange for immediate shipment. unfortunately, we do not have sufficient credit information to offer you open account terms at this time. would it be acceptable to ship this order cash on delivery?

if you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. this information will be held in the strictest confidence.

we look forward to hearing from you.

yours sincerely,

hillary

延迟付款

dear sir or madam:

thank you for your letter dated 24 march. we are very sorry to hear about your company’s current financial problems.

we have considered your request to delay payment of your outstanding balance of us$ until 1 may of this year. we are happy to tell you that we can agree to your proposal.

we must add, however, that this preferential treatment is being given only because of your current circumstances. it cannot be taken as a precedent for our future commercial relationship.

we wish you better times ahead.

yours sincerely,

hillary

确认供货

dear sir or madam:

as a result of our recent exchange of information, we have a strong interest to work with your proposal.

please see the following terms and conditions as a confirmation of the start of our business relationship.

product name:

spec. number:

quantity:

price:

packing:

payment:

we hope that this first transaction will come to a successful conclusion for both of us. we look forward to continuing a mutually beneficial trade between our companies.

yours faithfully,

hillary

外贸函电 索赔 外贸函电回复投诉信篇四

外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。你的函电是否规范呢? 把直接的函电于下文对照看看。。。

说明涨价原因

dear sir or madam:

enclosed is our new price list which will come into effect the end of this month. you will see that we have increased our prices on most models. we have, however, refrained from doing so on some models of which we hold large stocks. the explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%.

as you know, we take great pride in our product an dare proud of the reputation for quality and dependability we have built over 15years. we will not compromise that reputation because of raising costs. we have, therefore, decided to raise the price of some of our products.

we hope you will understand our position and look forward to your cooperation.

with best regards,

hillary

说服买家涨价之前下单

dear sir or madam:

this is regarding our quotation dated 2 november, and our mail offer dated 8 november concerning the supply of widgets(小机具).we are prepared to keep our offer open until the end of this month.

for your information, the market is firm and growing. there is very little likelihood of any significant change in the visible future. as this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.

yours sincerely,

hillary

对价格作出让步

dear sir or madam:

thank you for your mail. we are disappointed to hear that our price for your required product is too high for your acceptance. you mentioned that japanese goods are being offered to you at a price approximately 8% lower than our quote.

we accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. although we are keen to do business with you, we regret that we cannot accept your counter offer.

we do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.we hope that this will meet your approval.

we look forward to hearing from you.

with best regards,

hillary

答复在30日有效期的信用状付款的建议

dear sir or madam:

thank you for your order of 500b/w tv sets by your letter dated 17 july.

we have considered your proposal to pay by a 30-day letter of credit. we do not usually accept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.

i must stress that this departure from our usual practice relates to this transaction only. this one-time accommodation does not set a precedent for future transactions.

i am enclosing our sales contract covering the order. i would be grateful if you would follow the usual procedure.

yours sincerely,

hillary

答复直接付款的要求

dear sir or madam:

thank you for your letter dated 2 october requesting payment against documents for contracts and 483.

we are pleased to say that we agree to your request. we wish, however, to make it clear that in our future transactions, involved for each transaction is less than us$5,000 or the equivalent in renminbi. should the amount exceed that figure, payment by letter of credit will be required.

we would like to say that this exception is allowed only in light of our long and mutually beneficial association.

yours sincerely,

hillary

外贸函电 索赔 外贸函电回复投诉信篇五

首先外贸函电作为商业用函电，必须要注意礼貌、语气语调等，这样才能让对方感觉到舒适、被尊重和平等的感觉。

语言要简洁，使用相对口语化、简单化的语言，让对方读起来简单清楚容易理解，切记不要使用复杂的生僻词语或者拼写很长的难于理解的词汇。

内容表达的信息要精确，这样能够使得信息传递更加的清楚明晰，对加快函电的回复交流和整个业务的进程是非常有好处的。

外贸函电的标题是经常容易被忽略的，但实际上是最重要的，因为标题是给对方的第一印象，如果选择不当或者用词过于商业，很容易被对方当成垃圾邮件直接删除，所以这点一定要注意。

另外要注意外贸函电的时效性，特别是回复，一定要及时，时间就是金钱，稍微的不及时都有可能导致交易失败，从而影响生意。

除了上述需要注意的地方，对于新人而言，最好的办法就是多学习，多练习，比如针对自己的具体情况，从信件例子学起，积累语言、词汇、句型、表达等方面，然后再反复练习，提高自己的能力，自然就可以写好外贸函电了。

外贸函电 索赔 外贸函电回复投诉信篇六

外贸函电

外贸函电是一种商务信件，英文foreign correspondence。写外贸函电是外贸业务员的日常工作之一，然而，能写好外贸函电的外贸业务员却不多，为了有助于大家写好外贸函电，本文总结了几个经典外贸函电范文，可供参考。 外贸函电就是有着国际贸易关系的双方由于彼此的业务往来而产生的信件，但在信息化高度发达的今天，该信件并不局限于纸质信件，也可以是电子邮件、传真或msn。

外贸函电最常用的内容：建立业务关系、询盘、发盘、回复、销售合同、包装、保险、赔偿、仲裁等。

外贸函电基本要求：主题明确，内容简洁，语言精炼，表述完整。

外贸函电的格式：有固定的语言、习惯用法和常用句型。

外贸函电的.语气：各部分语气。开发信、询盘回复一般要客气，表达感谢；平常业务联系要细心、信任；催促付款要紧急而不失礼貌；客户索赔要理解、给予足够的解释和说明。

范文：

一、如何表达在涨价前订货

thank you for your letter of october 10 for business copiers. we are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.

we want to notice you that prices of copier parts and components have gone up steadily since the second half of the year. though we have tried hard to keep our quotations down, we are afraid the margin for keeping on going like this will not long. therefore, we suggest that you will let us have your order before further rises in costs, which will lead to a raise in prices very soon unavoidably.

感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。

我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，()并不可避免地引起成品涨价之前便向我方订货。

二、要求及时供货

we understand that you are the agent for the white tiger ties. we enclose our order for 1000 dozens of the white tiger ties. please note that we need these goods rather urgently as christmas is drawing near. if you could supply goods timely for seasons, we would make repeated orders, provided prices are reasonable. payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out, and can be delivered before 1, december, .

获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。

请注意，由于圣诞节在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。

此票订单之货款，待确认贵方已于12月1日前发货之后，本公司即向贵公司开出见票即付的信用证。

三、回复询盘告知无货

referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. whats more our manufacturers have declined orders because of shortage of raw materials.

we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.

我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。

我方已将贵方询函备案，一经有货，我方将以电报报盘。

四、如何追问买方意见

in reply to your inquiry we sent you on may 25 a copy of illustrated catalog of our electric products. as we have not heard from you since, we would like to ask whether you have had received our reply and what opinion you have on our products. we are always ready to serve you and should be grateful for your reply.

在5月25日我方对贵方询函的回函中，已寄去本公司电器产品的附图目录。因迄今尚未接到贵方的消息，特致函询问，贵方是否已收到我方回函，并征求贵方对本公司产品的意见。我方随时愿意效劳，若承蒙贵方惠赐回函，当不胜感激。

五、如何询问参展条件

from yesterdays morning paper we have learned that you are now taking applications from exhibitors for the 2000 canton fair. we hope you would send us a copy of detailed conditions for application, such as size of each booth, fees for rent, and time schedule for moving in, etc., as well as the time limit for application.

从昨天《晨报》上获悉，贵单位正在征集“20广交会”的参展申请。希望贵方能将展位大孝租用展位价格、进场时间、最迟申请日期等详细情况通知我方。

六、如何索要产品目录

we get your name and address from your local chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.

我方从贵公司的商会获知你们的名称与地址。

本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。

七、按样品询价

we have a large demand for the supply of 50,000 meters brown serge, whose * enclosed to show you the shade and quality we require. please send your * corresponding to our * with the most reasonable price . singapore if you can supply within three months from now.

本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。

若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。

外贸函电 索赔 外贸函电回复投诉信篇七

以下为外贸平台中的常用英语词汇：

(1)贵函

your letter; your favour; your esteemed letter; your esteemed favour; your valued letter; your valued favour;your note; your communication; your greatly esteemed letter; your very friendly note; your friendly advice; yours.

(2)本信,本函

our (my) letter; our (my) respects; ours (mine); this letter; these lines; the present.

(3)前函

the last letter; the last mail; the last post; the last communication; the last respects(自己的信); the last favour(来信)

(4)次函

the next letter; the next mail; the next communication; the letter following; the following.

(5)贵函发出日期

your letter of (the) 5th may; your favour dated (the) 5th june; yours of the 3rd july; yours under date (of) the 5th july; your letter bearing date 5th july; your favour of even date(ae); your letter of yesterday; your favour of yesterdays date; your letter dated yesterday.

(6)贵方来电、电传及传真

your telegram; your wire; your cablegram(从国外); your coded wire(密码电报); your code message; your cipher telegram; your wireless telegram; your telex; your fax.

(7)贵方电话

your telephone message; your phone message; your telephonic communication; your telephone call; your ring.

(8)通知

(noun) advice; notice; information; notification; communication; a report; news; intelligence; message. (verb)(通知,告知)to communicate (a fact) to; to report (a fact) to...on; to apprise (a person) of; to let (a person) know; to acquaint (a person) with; to intimate (a fact) to; to send word; to send a message; to mail a notice; to write (a person) information; to give notice(预告); to break a news to(通知坏消息); to announce(宣布).

(9)回信

(noun) an answer; a reply; a response. (verb) to answer; to reply; to give a reply; to give ones answer; to make an answer; to send an answer; to write in reply; to answer ones letter. (特此回信)reply to; answering to; in answer to; in reply to; in response to. (等候回信)to await an answer; to wait for an answer. (收到回信)to get an answer; to favour one with an answer; to get a letter answered.

(10)收讫,收到

(noun) receipt(收到); a receipt(收据); a receiver(领取人,取款人); a recipient(收款人) (verb) to receive; to be in receipt of; to be to (at) hand; to come to hand; to be in possesion of; to be favoured with; to get; to have; to have before (a person); to make out a receipt(开出收据); to acknowledge receipt(告知收讫).

(11)确认

to confirm; confirming; confirmation; in confirmation of(为确认...,为证实...); a letter of confirmation(确认函或确认书)

(12)高兴,愉快,欣慰

to have the pleasure to do; to have the pleasure of doing; to have pleasure to do; to have pleasure in (of) doing; to take (a) pleasure in doing (something); to take pleasure in doing (something); to be pleased to (with)(by); to be delighted at (in)(with); to be glad to (of)(about); to be rejoiced in (at).

外贸函电 索赔 外贸函电回复投诉信篇八

綦江县公共资源综合交易中心根据綦江县财政局下达的采购任务要求，对綦江县人民检察院所需办公、办案设备进行询价采购，欢迎有资质及供货能力的商家参加竞标。

一、 采购编号：qjjy-20xx-5。

二、 采购内容：办公、办案设备采购

三、 询价文件发售时间：20xx年8月17日9时——8月18日17时止，发售地点：綦江县公共资源综合交易中心（中山路7号万代商城三楼，工商银行对面）

六、报价人资格条件：报价人应符合政府采购法对供应商的资格条件要求，有提供所需货物服务能力，并提供相关售后服务保障。

七、投标报价保证金：报价人在投递报价文件时需同时提供5000元人民币的投标报价保证金。保证金为投标的有效约束条件，并因投标报价人的行为而存在风险，对投标报价人的违约违规行为将按政府采购法及相关规定进行处罚。成交人的投标报价保证金在宣布成交后自动转为履约保证金。

八、资料报送接收时间：20xx年8月19日10：00时至10：30分止。报价文件需由报价商家法人或法人授权代表到綦江县公共资源综合交易中心会议室（三）现场投递报价文件。

九、报送地点：綦江县公共资源综合交易中心会议室（三）（中山路7号万代商城三楼，工商银行对面）。

十、报送资料（报价文件一式两份，正本一份，副本两份。每页须加盖报价人公章和授权代表签字，装订成册，密封，封面必须注明项目名称和项目号）：

1、报价表，所报价格为不能更改的闭口价。报价表除总价外必须进行清单报价。

2、资质材料：营业执照、税务登记证、组织机构代码证副本复印件；法定代表人身份证明或法人代表授权委托书原件，法定代表人或委托代理人身份证复印件(提交原件对照审查)。

3、投标报价办公、办案设备具体品牌、型号、技术指标、规格参数描述，售后服务承诺，本项目相关商务要求条款承诺，其他优惠承诺。

十一、报价需知：

1、报价为不能更改的闭口价。报价应包含本项目实施过程中所有可能发生的费用。即“交钥匙工程”，从交货到免费质保期满，需方不再支付其它任何费用。报价书请用蓝黑墨水填写或打印，并须填写

售后服务承诺等内容列表。

2、本询价表为各供应商最终报价单，应在规定的截止时间前送达本中心会议室（三）；

3、本中心发出此询价单并不表示收到此单者一定能中标；

4、在与被确定为成交的供应商订立采购合同时，采购单位有权对各品种具体数量可据要求适量增减。

5、填写内容不得有涂改,大小写金额须一致。

6、报送资料不全或不符合相关要求的将被拒绝。

7、如供应商向本中心报价，则视为同意本项目相关约定。

十二、成交供应商确定办法：采取最低评标价法确定成交方，即满足采购需求，质量和服务相等的最低报价成交；如果报价相同，则质量、服务较优供应商排名靠前。采购单位及中心相关部门将对报价人的产品的质量、信誉等进行考察，对不能保障该项目圆满完成的将取消其成交资格。

十三、交货日期：成交人与綦江县人民检察院签订合同后按合同约定进行。

十四、交货地点：綦江县人民检察院。

十五、项目质量保证及验收：按国家电子产品行业质量保证条款进行，验收标准按行业具体要求进行验收。

十六、采购资金支付方式：验收合格后一次性付清。合同款项由綦江县人民检察院支付。

十七、本次询价函供应商报价文件有效期为30天。

十八、其它约定：成交供应商应提供本公司正规税务发票。合同、验收报告一式四份，交公共资源综合交易中心两份。

十九、联系：

外贸函电 索赔 外贸函电回复投诉信篇九

回复询盘 告知无货

referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.

we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.

我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。

我方已将贵方询函备案，一经有货，我方将以电报报盘。

回复询盘 ，量大折价

we are pleased to receive your letter of 5 july and enclose our catalogue and price list. also by separate post we are sending you the samples of our products. our catalogue contains items and their specifications of our supplies. through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. for a total purchase of not less than 100,000 and not more than 200,000 american dollars, we would allow a discount of 10% and for a purchase larger than 200,000 american dollars, we would allow a 20% special discount.

很高兴收到贵公司7月5日来函。现寄上产品目录与价目表。同时另封寄去样品，请查收。

所寄产品目录包括本公司产品的品名、规格。与其他厂商的价格比较，我方的报价定会使贵方满意。

凡总定购量超过100,000美元但不足200,000美元者，我方将给予10%的折扣;凡总定购量超过200,000美元者，我方将给予20%的折扣。